價格：免費
更新日期：2019-06-28
檔案大小：54.9 MB
目前版本：1.4.2
版本需求：需要 iOS 10.3 或以上版本。與 iPhone 5s、iPhone 6、iPhone 6 Plus、iPhone 6s、iPhone 6s Plus、iPhone SE、iPhone 7、iPhone 7 Plus、iPhone 8、iPhone 8 Plus、iPhone X、iPhone XS、iPhone XS Max、iPhone XR、iPad Air、iPad Air Wi-Fi + Cellular、iPad mini 2、iPad mini 2 Wi-Fi + Cellular、iPad Air 2、iPad Air 2 Wi-Fi + Cellular、iPad mini 3、iPad mini 3 Wi-Fi + Cellular、iPad mini 4、iPad mini 4 Wi-Fi + Cellular、12.9 吋 iPad Pro、12.9 吋 iPad Pro Wi-Fi + Cellular、iPad Pro（9.7 吋）、iPad Pro（9.7 吋）Wi-Fi + 行動網路、iPad (第 5 代)、iPad（第五代）Wi-Fi + 行動網路、iPad Pro（12.9 吋)（第二代）、iPad Pro（12.9 吋)（第二代）Wi-Fi + 行動網路、iPad Pro（10.5 吋)、iPad Pro（10.5 吋）Wi-Fi + 行動網路、iPad （第六代）、iPad Wi-Fi + Cellular（第六代）、iPad Pro（11 吋）、iPad Pro（11 吋） Wi-Fi + 行動網路、iPad Pro（12.9 吋)、iPad Pro（12.9 吋）Wi-Fi + 行動網路、iPad mini（第 5 代）、 iPad mini（第 5 代）Wi-Fi + 行動網路、 iPad Air（第 3 代）、 iPad Air（第 3 代）Wi-Fi + 行動網路 及 iPod touch 相容。
支援語言：英語
Bridg sends detailed CRM information to mobile Contact Center Agents when they answer a call, and lets Agents make call notes in CRM. The call comes from the Anywhere365 UCC and is transferred to your iPhone including all relevant CRM data.
You can review the case history and assist your customer anywhere you are, meaning you do not have to ask them to call back. When required you can transfer the call back to the UCC via the same app. Just choose a colleague or Agent (skill) group that is available and transfer. You can also call your phone's contacts or any number from within the app via Anywhere365. Calls are recorded serverside by the Anywhere365 Enterprise Dialogue Platform. After the call you can classify the call for reporting purposes, just like you would do when you’re in the office.
This makes the app ideal for all your mobile employees: Sales and Account managers, Customer Trusted Advisors, Bank and Financial Advisors who receive customer calls while being on the road. It also allows Contact Center supervisors to add additional Agents during peak hours.
Whether you want to boost your productivity, decrease the amount of callbacks or need to assist your colleagues during peak hours, Bridg is the perfect addition to your Anywhere365 Unified Contact Center.
支援平台：iPhone, iPad